Frequently Asked Questions
One of the services that we offer is to educate our clientele about various issues that come up. We believe consumer education is very valuable, and in keeping our community informed, we can help prevent price shock or misunderstandings in the future. When the transponder key first appeared on the market and customers were coming in with only one key, we were met with shock and disbelief about the price to make a second key. At the time we did not have the proper machine, and we were unable to help our clients unless they had two keys. Otherwise, we had to refer them back to their dealer. Furthermore, they weren’t informed by the dealer about the full extent of the technology in their vehicle. We believe that customer education is a must in any profession and especially ours.